Unfortunately I must agree that the level of service has been declining. The worst is at LAX. You may easily wait 20 or 30 minutes for a bus. Then the rental agreeement is never in the car. They drop you off a mile away from where your car is parked and you wonder around in the dark looking for it. If that is Preferred Select I would hate to see what other customers get.

I have over 200 rentals days in the past year with Avis and I rarely have a good rental experience or a decent upgrade.

I just need my company to switch to Hertz. Three of their buses come by before a single Avis shows up in both LAX and LGA.

I also wish someone who works for Avis would post something in this forum.