Originally Posted by gleff
But if a loyalty program wants to call me to follow up on mistaken points posting, I'd be happy to
* send a form letter response, apologizing for their flight delay
* send a request for documentation that was contained in the first message
* ask them for greater patience, and to contact me again in 6-8 weeks
* finally return the extra miles as a 'goodwill gesture'
Thanks for an idea! I think I'm just going to write a form "complaint letter" and post it here. It would probably be similar to the online complaint letters we already fill out, but my gut just tells me it is a heck of a lot more amusing to have a fill-in-the-blank/multiple choice form letter to hand-fill out and mail in. I think I would add a multiple choice "compensation" section. And at the bottom, I'll even write that I was going to write a personalized letter but I knew all I would get in return is a form letter so I figured I would save my time and just fill in the blanks and circle the letters.