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Old Jul 19, 2005 | 7:41 am
  #28  
Randy Petersen
Founder of FlyerTalk
 
Join Date: May 1998
Location: Colorado Springs, CO
Posts: 6,540
I'll give you my take in case you haven't read it elsewhere:
1. If you'll look at the fine print of almost every single major frequent flyer programs you'll see this "... subject to change without notice." If you think that this is the first time that any program has ever changed it's rules without notice.... then you have not been active in enough programs. Now, you might have considered this a tough question and wonder why we didn't ask them. It's simple, we read it in their rules, we understood their rules and they did nothing wrong outside their rules. While it may not be like you and I would do it, it certainly was using the very same procedure that many other programs have used.
2. See above. I've seen others give no notice, just a few days notice, etc. Again, their rules do say they have the right to change the program without notice and others have done it in the past as well–American, United, etc.
3. I can't answer that one.
4. I can only guess on this one. They had X number of ticket stock for some time and might have figured that based on past redemption patterns they had enough. Because of FT, the heightened awareness of these changes made for a larger demand on redemption and thus they ran out.



Originally Posted by SAPMAN
I also thank Randy for his involvement. I wonder how many unused miles he has (or HAD).

However, I think he is a bit genereous in his support of GP.
1. What kind of company would drastically change the rules and not notify its customers?
2. What kind of company would only give 3 weeks notice?
3. What kind of company would have its President (apparently the only one who can make decisions) be on vacation during a major change in its strategy?
4. What kind of company would "run out of ticket stock" without knowing it would do so (or at least not letting its customers know the situation).
Randy Petersen is offline