Agreed, Where were the tough questions?

Such as:

Why did you not notify customers of changes in program?

Why a 3 week only advance notice, which sort of leaked out, on the demise of the Bonus Miles?

Why not send emails to FAQ you receive by so many rather than tying up phones and people's time (which could be used to write tickets)?

How could one not know ticket stock was running low and then why not let people know facts, rather than just saying (as if they did not know) "We ran out of tickets"? That's like a flight half way in the Atlantic announcing on the P.A. - "Sorry folks, we are about to run out of fuel in 5 minutes, we forgot to check."

I guess we can be thankful LP existed for so long and they did not suddenly just void the program.