As CO Plat, I'm 30-30 upgrades on NW flights (NW, thank you so much for the number of FC seats you have!!). However, not once have I received an e-mail notification (at any time within the 5 day window). Not real sure if we are supposed to receive an e-notice. Anyone guess what is going on? I check the NW web site, and find my seat is upgraded that way (usually), but I would rather not have to do those extra steps (and no, WECARE2 won't look into they - agent said I was getting my upgrades, so why bother?).
This is not a big complaint, but I am curious. Are we supposed to be e-notified of NW upgrades? If not, fine, but why wouldn't WECARE2 simply tell me that??