Update GlobalPass
For the past few days, I've been in constant contact with Guy Booth and GlobalPass (thanks to heads up from milesrus and Shelley) and some of you should now be seeing results from them to try and resolve the ticketing problems with TACA. As an partner, GP would not have known what the requirements are for ticket stock during their changeover and these situations have happened before in the past with other partner arrangements involving several of the hotel and airline programs you are likely to be members of. At the end of the day, no one wants to take ticket stock back since you have to pay up front. This stuff does happen. GP got caught short and while they could have simply let this change ride over, they did get the advice they needed and have worked with TACA for more ticket stock which is what you are seeing from several posts today. Obviously TACA is guarding this well since the arrangement they likely have with GP is at a rate less than "market price."
Now, there will likely not be enough stock available for all requests to be handled, but attempts are being made to honor "most" of them. I think in reviewing many of the posts here that a few of you are likely to be on the short list - most likely anyone trying to sell your awards. Their rules strictly forbid this and whether you like it or not, that's the rules. (In the past, i do know that some of you have sold your awards anyway, so please stay off the soapbox.) As long as your award request are in your name or family member names, my guess is that you'll get first attention and then they will work on down the line.
I'll continue to try and work with GP and members here to find resolve on this. Guy is now on vacation and a few loose ends may need additional attention later on, so be patient.
In the next few days you'll see on InsideFlyer.com a really interesting interview with Guy on the topic of GP. Frankly it's amazing that he has been able to hold any of this together when partner airline don't renew partnership contracts. While nearly all the critical posts here blame GP, and they certainly have earned some of it, there's also the matter of how the industry is changing. Ever try to get an upgrade on an RJ?
As well, I will soon be moving the GP forum from the airline sector to "Other Programs." It's clear it's really not an airline programs anymore and frankly never was. It has partnerships and things that resemble coalition programs, but GP is not an airline. So if you suddenly see it gone, look in "Other Travel Programs."
That's it for now.