Originally Posted by ANDREWCX
My Aunt is in the air so there is no way to fix things for her but I am disappointed that I couldn't upgrade her (especially when you consider the amount of miles they wanted to charge).
The number of miles is irrelevent imo. I wouldn't be too concerned about the Agent's comments; from what I can tell, upgrades are actually processed in advance of check in and at check in the system just finalises it. If the upgrade was going to come through , it would have been waiting for her at the airport; the Agent was just spouting rubbish
Dave