Join Date: Aug 2000
Location: AUS - Formerly MSP, IAD/DCA, SYD, CBR, BNE, JNB
Programs: QF & NW Clubs. Will never buy another ticket on UA or US.
Posts: 1,100
Upgrading eligable family members???
My Aunt flew LAX-BNE-LAX on QF over the last 2 weeks. Several days ago I called the QF (US) call center and requested an upgrade to Business for the return (from discount economy) which they said would cost 72,000 miles and that they could not confirm (she would be able to confirm on check-in) - well her flight left a few hours ago and I am told that when she checked in the agent told her that she wasn't able to upgrade with someone elses miles so she was in Economy.
Is this correct - as usual the rules make no specific mention either way - I would have thought that if it was a rule they would have told me when I called. Just wanting to know if I should write to QF asking that they train the call center people to tell people the correct rules or if I should ask them to train the check-in staff.
My Aunt is in the air so there is no way to fix things for her but I am disappointed that I couldn't upgrade her (especially when you consider the amount of miles they wanted to charge).
Thanks for the help.
A