<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by iwantanupgrade:
The agents all claim the system is automatic and there can be no manual adjustments. 
</font>
This is one area where NW really shines compared to CO. Every time EUA has passed me over when upgrades are available they've manually put it through for me. CO always refuses, with each agent giving a different excuse.