A year ago I tried to transfer my Alaska Miles into my Aeroplan account and for a year the status was still "pending", I called them for 20 times and they said they'll get back to me tommorow, and there's a tommrow everyday. Until recently they put my Alaska Miles back to my account, and my points was never transfer to my aeroplan account. And now they raise the price to 99.95 per year, I am not even going to renew my membership anymore. I am so disappointed at points.com.