FlyerTalk Forums - View Single Post - Some programs stink. Which ones make you cringe?
Old Jun 21, 2005 | 1:01 pm
  #1  
Marathon Man
FlyerTalk Evangelist
20 Years on Site
 
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,062
Some programs stink. Which ones make you cringe?

This one does--for ME:

Points.com.

I do not use them anymore and so I do not really care anymore, but this email I've pasted in below came to me today. Note that it tells me my membership has just expired. I mean, did I get a note or a warning saying it was ABOUT TO expire--with any teaser asking me to stay on or do some special promo and be able to stay on at a reduced renewal rate or something?

NO.

It tells me instead that it just plain expired. Sorry!

It's kinda stupid, I think--just like they are. I am not surprised and am glad to be done with them, but the fact they EXIST bugs me. They are kinda like when you walk in a store and ask for a certain item and the clerk tells you, "oh, no, sorry... we JUST sold the last one a minute ago!"

What's the freakin point of that? Are they trying to somehow make you feel GOOD that you just missed it? Are they trying to tell you you are a loser by missing it? Are they trying to simply cover their OWN asses by giving a reason why they cannot service YOU? What's up with that!?!

Hate that.

Hate Points.com.

For me, its chemistry is just OFF.

Maybe you have something that bugs you too about a certain loyalty program that you are or have been a member of. I would love to see 'em all...

Here's my email form Points.com and I would love to see other stuff like it:


Date: Tue, 21 Jun 2005 11:56:24 -0400
To: ME
From: "Points.com News" <[email protected]>
Subject: Your VIP Access Has Expired


Dear Jeffrey:
We're sorry to have to tell you that your Points.com Gold membership has just expired. While you retain a Basic membership, you have lost the privileges that come with being a Points.com Gold member.

Being a Gold member gives you VIP access to Points.com. You get to make unlimited Swaps between your reward programs and to swap miles or points for gift certificates at hundreds of retailers. You also get exclusive access to unlimited Toll-free and IM support, double entries into all Points.com Sweepstakes and much more.

This loss can be temporary, though. For a limited time Gold membership can cost as little as $9.95. PLUS, if you renew on the Points.com Gold Annual plan you'll save 15 percent* and get to choose a massive bonus from your favorite reward program.

This offer won't last for long. A return to Points.com Gold status is just a couple of clicks away. Save your VIP status and renew today.

Sincerely,
Customer Support
Points.com


(I actually only use the Points.com service indirectly--to consider doing that once-in-a-million NWA or DL member to member mileage transfer where Points.com is the "engine" that runs that service. I do not use the site or my now defunct account ney more! They suck.)
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