No, No , No...Never would I expect them to break the rules, nor would I be upset if they don't. It is all about the attitude. With UA, I was being 'processed'. With LH, I was being 'HELPED'. Had I not made the LH flight, I would have written a similar report.

Does that make UA the star of the story? Had a UA rep walked me over to LH and assisted in the matter, THEY would have been the stars. I was passed off to another line, another company, which was out of their hair. In my business that is called getting rid of the problem, rather than taking care of it. And remember, I'm not one of those 'difficult' passengers. I'm they guy that smiles through these situations.

Didn't I say 'in my experience' ? I thought I had. I have not flown every airline, so I cannot compare to all. However, 'IN MY EXPERIENCE' UA is one of the worst business classes. The worst was Martin Air!