Originally Posted by perkythedog
I am on the tail end of a two week EU tour and after FCO airport Hilton just checked into Berlin Hilton. I have stayed in both many time previously and in Rome got the same suite (7002) and 5th bfloor lounge access without any discussion. Tonight in Berlin I am told I have a nice suite (it is) but no lounge access (55 euros more). Am told that since June 1 Europe and Africa Hiltons no longer offer both upgrade and lounge - did not understand I had an option on this stay but this is not what I expect. (small lounge etc) Can anyone confirm this change (as not obvious in Rome) and what can we do to change it?
Might be a new directive but interpreted differently by individual hotels.
I have stayed in London, Metrepole and Park Lane + Munich City and Park over the last three weeks and had upgrades and lounge access without any problem. Strangely though, two weeks ago we saw someone being turfed out of the Munich City lounge saying that his upgrade didn't include lounge access - whilst we thought it unusual your above comments explain why. Perhaps it depends on the level of loyalty programme you are on
