true, that being said fuel and labour is the number one and two variable costs of operating an airline. WJ got caught, but load factors change in per second bases (note that wj is accused of accessing the information a couple of thousand times a DAY) so the info is out for 335 days, they change all the time.

I am not making any accuses, but simpling pointing out that

1) diging about three years after the fact, is not customer service (ever had any company invoice you three years after the fact, and you beleive them just because they said so?)

(I understood that there is at least one other person affected in the same way (talked to an AC agnet who said he had a call rfecently about the same thing).

REMEBER ITS ABOUT LOYALITY, or that is what AP is supposedly there to generate.

AC has the right do to anything they want, but they shouldn"t be surprized that others can then take advantage of these steps. You can not get customer satisfaction 100%, but it seems that satsifcation is not on the ten top list in terms of objectives. And why shouldn't i get peeved when they go back three years with a short, letter.

2) Is it a coincidence that they did this after JETSGO finally went belly up???

as a final note.... i don't remeber what happened three years ago, some people here want to make it sound that i gleefully put one over on AC... rest assured that i pay for itmes that i use. If they are right, then i would have expect them to take the points off and right now i don't know if they didn't then. But when you want people to come back to you, and there is compitition out there (little as it is within canada), one would expect that this would not come out of the woodwork now.