Originally Posted by parnel
And most loyalty programs hve evolved and matured to become money makers for their owners. No doubt you are aware that ACE has floated Aeroplan into a public Company. West jet has not made money now for over two quarters,so what is their secret other than stealing AC confidential information. They stopped making money when their fraud was discovered.
actually the reason is more like the cost of fuel. if your thinking would be correct, the loses would have happened earlier as the discovery of the alleged fraud was alot older then 2 quarters as you claim. the fraud was discovered more then a year ago, in terms of AC investigating etc.
Originally Posted by parnel
How do you know how AC's service levels are evolving.......you don't fly with them anymore. So, unless you are currently experiencing the service levels you don't have the current experience to comment on the mostly good changes we have all seen in recent months
I am so glad that you like paying more for the 'same' service you had before. But then again as a SE you would be charged for itmes that us 'lower folk' do get charged with. Just be sure that you maintain your SE status, because its dirty down here. Oh by the way... you ...-u-me that i don't fly with AC anymore... Unfortantly at times there is no chiose.... if there was, then you would be correct.. I take it you have never flowen southwest airlines... where they agents really do provide service. And they are making money based on that SIMPLE equation that the customer is the main componenet in the equation.
you seem to make this personel. i have no idea why..... and this should not be in a discussion board like this.
But so be it... you can say whatever you want. I will no longer respond to your posts/attacks