[QUOTE=galambo][QUOTE=parnel]
1) so you do keep track of what you did 3 years ago. congrats....you are a better person then me...get away with it....the fact remains that there is a ducdtion my statment FOR AROUND THAT PERIOD WITH A SHORT HAUL FLIGHT so i did ask for a complete list. and did investigate.
Obviously with your short memory span you forgot you took two flts on points not one
2) the reaosn they are losing money is labour costs and fuel charges. Trying to make it back on the backs of its most loyal customers is very short sited. it drives those same custoimers to low cost alternatives (westjet,air trans etc.) and by the way two wrongs don't make it right... you seem to forget that this was a loyality program... i find it interesting that you and AC seem to have foprgotten that. NOTE and i am not your friend
And most loyalty programs hve evolved and matured to become money makers for their owners. No doubt you are aware that ACE has floated Aeroplan into a public Company. West jet has not made money now for over two quarters,so what is their secret other than stealing AC confidential information. They stopped making money when their fraud was discovered.
It seems that customer serivce is lost on AC. I remeber the days when we called in and the agnet try to fullfill a request.
How do you know how AC's service levels are evolving.......you don't fly with them anymore. So, unless you are currently experiencing the service levels you don't have the current experience to comment on the mostly good changes we have all seen in recent months
i beleive that a customer should be treated like you yourself would wanted to be treated. And in that way one can only benefit from increased customer loyality
Please tell me what you pay for airfares now as opposed to five years ago and that will give you your answer. As airlines get used to the new industry economics the service levels will return. AC has filled lots of seats recently and are being very succesful. Again, I suggest you look in the mirror for some basic answers
AS FOR YOUR LAST RUDE REMARK I WILL NOT COMMENT FURTHER ON THAT.
Why not, everyone else does
