[QUOTE=parnel]
Originally Posted by galambo
1)
I would bet that if you called them and asked they could tell you the xactflt and send you copies of your past statements to show points were not deducted. Again, I say, you thought you got away with it and rebanked those points and now are pissed at AC/AP..........I again miss the logic.
1) so you do keep track of what you did 3 years ago. congrats....you are a better person then me...get away with it....the fact remains that there is a ducdtion my statment FOR AROUND THAT PERIOD WITH A SHORT HAUL FLIGHT so i did ask for a complete list. and did investigate.
[QUOTE=parnel]
Originally Posted by galambo
Look around you my friend, all the other airlines are either losing money or charging for special services. Delta is a basket case and pretty soon the legacy carriers will be hitting the consumer with all sorts of charges either hidden or up front. BA now charges a booking fee;your travel agent also now charges you for their services,etc. If you switch loyalty program from AC because of this and then have to fly domestically you lose again.
2) the reaosn they are losing money is labour costs and fuel charges. Trying to make it back on the backs of its most loyal customers is very short sited. it drives those same custoimers to low cost alternatives (westjet,air trans etc.) and by the way two wrongs don't make it right... you seem to forget that this was a loyality program... i find it interesting that you and AC seem to have foprgotten that. NOTE and i am not your friend
[QUOTE=parnel]
Originally Posted by galambo
Can you explain why AC's planes are more full than ever when they are, according to you, screwing the customer. You screwed yourself me thinks by being mad at something that was an eror in your favour since corrected. Childish behaviour IMHO.
Look in the mirror pal for the real definition of shortsightedness
sure... look they are not that many alternatives? Jetsgo is gone and as a buissness person i need more then one flight out a day to a location for flexability. AC has a tight rein on many locations to say the least. As for childish behaviour... It seems that customer serivce is lost on AC. I remeber the days when we called in and the agnet try to fullfill a request. Sometimes they could not but at least they tried. Now adays the agents don't even bother.... I am GLAD that you like the new system where people are treated so... I don't. i beleive that a customer should be treated like you yourself would wanted to be treated. And in that way one can only benefit from increased customer loyality
AS FOR YOUR LAST RUDE REMARK I WILL NOT COMMENT FURTHER ON THAT.