Originally Posted by parnel
If you took a flt on points and they didn't decuct it back then you figurted you got a bonus;now when they catch it and you've mentally banked those points again you get pissed at thre airline........I'm missing something here.
Admittedly they should have contacted the person and said the points were coming out for such and such a reason
1) i don't know about you but i don't keep track on what i have done three years ago. And i should take thier work on it? given thier past history i wouldn't
2) Yea i goit a short letter and -12,000 points... thats it.
its about loyality, that is why they created AE and yet this is not give me any warm feeling. But if this was the only thing then maybe i would let it pass, but then again we have this addtional charges for 'fexibility' now it costs 130 to get points back... and what was it before? alot less. then there was a charge for calling in for an reward ticket 9of course you can go on the web, but until recently you could not book allinece rewards tickets. (delta, NW, etc do not have these charge.
yes i am upset and as someone else said.... they have made me open my eyes and see who else is out there. I now have stauts on delta, NW, cont. asnd all because of the actions of AC/AE. I estimate that they have lost at thousands of dollars of fares that i have instead booked on other airlines because of treatment like this.
and at the end they have instead of getting revenue fro these stupid charges have lost revenue instead. I beleive that is called shortightedness
