<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Analise:
Apparently it was a marketing disaster in that the marketing people did not foresee this kind of confusion resulting in bitterness toward Continental.</font>
The Privilege Packs have been around for years, and have been very successful, IMHO. A competent marketing department would have risen to the occasion and met this latest perceived challenge. These are not problems. These are solutions waiting and yearning to be solved and implemented! They could have fine tuned the wording, type size, or added CAPS,
Bold or
Italics in the fine print for clarity, if necessary. Revision, not deletion should have been the logical solution.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Analise:
When I asked why the website didn't reflect this major change the lady said that it takes a while for any change to be implemented on the website. She said that this slowness in updating the website is making her job a lot more difficult.
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Continental is an airline that can move tens of thousands of passengers throughout the world on several thousand flights in a single day and yet can't delete a few lines of information from their web site in a timely manner!!!!
Sad! Real Sad! Very Sad!
A fine airline just took one step forward and three steps back.
[This message has been edited by MRLIMO (edited 08-05-2001).]