Originally Posted by unfairklm
ps I disagree about posting an email on this site because she works for KLM and her email address is freely available. As a matter of fact, she send an email to thousands of Platinum members two weeks ago.
Ever heard of something called spam???
If you publish an email address on a web site that email address will get picked up by address harvesting robots. If you want to publish your own email address and expose yourself to spam that's up to you. But you shouldn't do it to others.
Originally Posted by yaatri
Allowing people on cheaper fares to upgrade to WBC on a standby basis is a good idea from the travellers' perspective. If this were to happen, there would be many people congregating for upgrades on standby basis at the gate
You seem to have a very narrow definition of what "standby" means. "Standby" doesn't necessarily just mean "standing by at the gate". The airline I used to work for had standby fares which could be provisionally reserved from 24 hours before departure and were subject to final confirmation at check-in.
KLM already has a system of day-of-departure upgrades at airports with KLM-run lounges - your upgrade gets confirmed in the lounge unless there are fewer than two seats left in Business Class in which case you are provisionally upgraded subject to confirmation at the gate once check-in has closed. This system could be widened to other airports, or - if there was a 24 hour helpdesk - passengers could request upgrades by phone on the day of departure which would then be confirmed at check-in. It really shouldn't be that difficult to put a system into place which would allow last-minute upgrades without having to cause aggravation for gate agents.