Originally Posted by MisterNice
Many of the so-called rules are written in long-lost strange and indeciferable languages known only to the secret undefined personnel the agents converse with after saying to you, "I am gonna put you on hold and get an answer for you on that". Somehow it always differs from what I imagine the rules state or dont state.
MisterNice
oh so well put!!
I also just love it how they pass the buck when they cannot know the answer and then say, "dont shoot the messeger" and then, when you ask them who CAN help us, they won't tell you!
So how do you expect people not to get mad if you won't even disclose who I can talk to???
also, when a thing cannot get solved by even the supervisor of some department (say, missing United Mall miles) "it's not my department, sir"
becomes the norm and you have to either call another extension because they cannot transfer you or you have to wait 45 mins to get thru to someome else who tells you the same thing. Then explain it again, and still get nowhere because, even if the person agrees with you, there is
policy to follow! (how stuipid. What is this, the medical industry or something? these are freakin' MILES!!! get a life!)
I especially love it when airline personnel are convinced all miles we have are FREE and that credit card ones are somehow considered lesser earned than flying ones... And yet, their airlines marketed these to us and we DO pay in many other ways! AGHAAG!
MM