Originally posted by thezipper:
B-747, I sincerely empathize with you. This is one of the reasons I'm afraid to jump ship from NW to CO. For me it has been nice to call, find the open FC seat and get it right there...
I've had the same positive experience as well on NW, which seems to combine the best of EUA and manual upgrades where warranted. On the two occasions where I've had to call to request an upgrade agents have been only too happy to do it. Last time I called the Gold line the whole thing was handled in less than a minute.
Makes you wonder why CO can't/won't do this if NW can.