Thank you for welcoming me into this threaded conversation and group! I hope that I will provide you the "employee" perspective and further gain the "customers" perspective. I will always give you my honest opinions on our service, policy and/or procedures, whether I agree with them or not. I also request you that you do the same. If we come to a topic that we have opposing views, I hope we can agree to disagree.

FYI: I also post under the same name on TRIP.com's "Hot Talk". I will try to be consistent in my replys, and I know you will let me know when I'm not -that is if you also post on Hot Talk.

In addition to flying for CO, I work for a large ERP software vendor. I guess what I'm trying to say is that I actually wear both sets of shoes...yours and mine. I travel for my other company at least once a month, but that isn't nearly as much as many of you. Personally, I always try to keep your shoes in mind when I'm working as a crewmember.

Before I write another word, I want you to know on a flight from EWR-LAS today, I passed your "warm nuts" theory on to my fellow crewmembers. We were catered with the nuts in the ramiken. I told the F/A's about this post and based on that information they elected to warm the nuts. I was working in coach, but from what I could tell, the f/c customers were enjoying the service.


Regarding my earlier post. I want you to rest assured that Continental and the majority of its employees are committed to providing excellent inflight and ground services. In other words, our only interest is not just in getting you from Point A to Point B.

NJDavid's expectation isn't necessarily out of line, but when you have 24 customers served by 2 people (1 other person is in the galley), NJDavid's "needs" are part of all 23 other customers who want that individualized attention.

I don't know of any company that doesn't have a marketing/sales department that over promises and at times, under delivers. My perception and the marketing departments are truly in sync with each other. I just choose to tell you that part of the "copy" they leave out: We are a transportation company not a restaurant! Our primary responsiblity is to safely transport you and secondary to provide the amenities that make your trip special.

As a shareholder, I want to keep your business, but your expecations may be better served paying United $11,200.00 to fly you from New York to Tokyo in a true First Class Cabin. Our BusinessFirst product, and our company direction for that matter, is to serve the needs of the buisness traveler. The same trip, by the way (NYC to Tokyo), on us would be around half that amount ($5845.00) according to Travelocity.com.

Since BusinessFirst came to being, we have stopped comparing ourselves to any of our competiors First Classes. We are offering a premium business class service. Maybe it isn't that we aren't keeping our end of the contract, rather it is your expectations (first class service in a business class cabin) that are in need of review and adjustment.


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CO757