Okay gentlemen, I think everybody take a deep breath and take a step back.
I agree with that there has been some misunderstandings and comments from both sides could have been worded better to convey truer meaning.
Now let's get back to the topic in hand, that's getting North-bl**dy-West to comp us - I'm still a Gold Elite and not happy
Maybe I'll just keep sending the email to Juliane every day until I get a result...