[QUOTE=pgary]1. Availability. "Saver" awards used to be standard awards. The clear trend is to move as many awards as possible to double the miles previously needed.

2. Devaluation. Just when I finally get enough Northwest miles for a business class ticket to Europe (80,000 or 90,000 miles - can't remember which), they up it to 120,000.

9. Forcing me to pay a fee to talk to an agent to get an award ticket when there is no other way to get a ticket. Generally you can't get a partner award online, and often agents have available inventory their own airline that is not available online.

10. Fee for late ticketing, even when it is an e-ticket. There are no additional expenses to the airline for issuing an e-ticket close to departure. Obvious greed does not encourage customer loyalty. Disinterest in providing personal service does not encourage customer loyalty.[/QUOTe

Pgary I'm with you on these all the way

#1 United has shifted the lions share of saver to standard award whatever the reason I'm in AAs metal now
UA inventory is starting to resemble Continental in places
Though it still isn't that bad yet.
Though for that matter it doesn't have much further to go

#2 obscene
ruining value in their program and later the industry as monkey see monkey does with the other programs

#9 What happened to three to nine ? More obscene

#10 I'm used to some of that nickle and dime stuff though it does keep me in other programs where the fee didn't exist.The lose because I spread my revenue into other programs so I can redeem where the same fees don't exist