MWS,

I'm glad that you have had good experiences with the elite line. I have only had the phone agents waive the fee once.....it was when I was going to miss my outbound flight and they rebooked me for a later dame-day flight. Other than that, on the phone at least, I have been quoted the $75 change fee. I would say at the airport I am charged the fee about 50% of the time...but only that one phone waiver. Also I often travel in Q and T class....so I wonder if they give more latitude to pax in say B, K, or H. I'm assuming on these changes you made...you were not on a changeable fare? Was it the phone agent that waived the charge, and did they say anything about it to you...or just never mention the fee or the waiver? I too have been upgraded in advance of the three days, but only at the airport never by phone. Could it be those Q's and T's again? I also wonder presently (or in the future) if res/cto/ato agents will be able to access how much revenue a pax has brought to the carrier. I am pretty sure Onepass agents can do this...but I've never heard of others having this capability.