I would like to RESPECTFULLY disagree, jetsetter.

I have had countless experiences with the Elite Line agents that have proven extremely beneficial to me, as a CO Platinum.

I agree that some type of voice response system that would allow elite callers to upgrade themselves would be a great idea. As far as the automatic upgrades, that obviously takes us back to the whole Tastes Great vs. Less Filling discussion, which has valid arguments from both sides.

I do not know if elite agents have more latitude or authority than regular agents, but I do believe I get preferential treatment.

I have only paid the $75 change fee once this year, and that was when I changed BOTH the outbound and return. I have changed one or the other probably 10 or 12 times this year, and have not paid the $75 on any of those.

I had an incident where I really needed to change my outbound, but it would have cost over $1500 (additional) to do so. After spending 15 to 20 minutes on the phone with me exploring every option to no avail, the agent called me back on my cell phone 15 minutes later to say that she found a way to accomplish what I needed if I would be willing to also change my return (that's the only one I paid the $75 on, and I'll take $75 versus $1500).

I had another incident where I missed a flight due to a minor accident with my son. The agent confirmed me in F/C on a later flight, with no change fee, without having to fly standby. My return that week was almost completely full in F/C, so I know they were not auto upgrading all Plats as they do from time to time when F/C is relatively empty. I called back the day of the return to see if anything had been released, and I was already upgraded (I just know it had to be the original agent) and then was asked how my son was doing.

I also have been able to us the elite line for rebooking during delays, although I agree they have been hesitant to move me to another carrier without supervisor approval.

For the most part, I do get that "You are a Plat and one of our most valued customers, and I will go out of my way to assist you" from the telephone agents - and if I don't, I hang up and call back.

Sorry if your experiences have been unsatisfying, but my motto is - "If I don't like who I am dealing with, hang up and call back".