FlyerTalk Forums - View Single Post - The Midnight Upgrade Call

Sep 13, 2000 | 10:52 am

#7

mweiss

Join Date: Apr 1999

Location: SFO

Programs: No status anymore. Former CO PLT, NW PLT, AS MVP

Posts: 502

RJ,

Most interesting. I'll have to keep that in mind for the next time I try to upgrade. I had no idea the system worked like that.

JRF, thanks for the lesson in call center design. It certainly explains a lot.

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Michael