Originally Posted by TrojanHorse
...I will say, no one has answered my question about why I can't get the villas if they are selling the rooms.. I am still confused as to whether I should be able to book them with points if there is availability.. I would prefer the villas over the Denarau if possible.. Not that I'm complaining.. I am just looking for R&R...
I might be able to help with this one.
The standard Preferred (free) Night Award is for a standard room and not every hotel offers upgraded Preferred (free) Night Awards.
This one...the Sheraton Denaru Villas...has two upgraded Preferred (free) Night Award possibilities: a one bedroom villa suite with two twins or a king for 20,000 Starpoints per night and a sea-view room with two twins or a king for 11,000 Starpoints per night.
So, it would appear that a villa-type room is not a possibility using a Preferred (free) Night Award, but you might be able to do so at the property when you check in using an Instant Upgrade Award. Only the hotel is going to know if this can be done or not.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]