Hi all,

I have just read the whole post and i have some comments:

1st event in T-A. It is not a surprise to me since CO in israel is really not at the level of US CO, i try as often as i can towork only with CO US.

2nd CO MUST re-think their reroute policy for Intl (mainly europe and middle east) travellers. Here is what i think: Tel-Aviv is a very good destination for CO with quite 2 daily flights (from july) to Newark.

These flights are usually full. The problem is that the CO hub to intl is newark which is often closed due to weather. (Agree that this time it wasn't newark but the global solution still exists)

Last time i had to flight from SFO to TLV via newark. I have been told that newark was closed and that due to weather wasn't a case where i was elictible to receive any food or hotel vouchers. I agree that for most of the people this situation would't be too bad: another day in SFO is alway good but not in my case. I told the people at the counter that this wasn't acceptable for me since i had meetings in Tel-Aviv which i could't postpone. I also told them that i knew that they could put me on direct fligt to europe and then from there to Tel-aviv on another airline... After several discussion i have been told to find such a fight myself and that they will arrange it. I fund a klm flight to Ams and from there to Tel aviv. I agree this situation could be exceptional but CO is parner with several european airlines. and these process could be i think more automatic. Moreover, the supervisor kept saying weather = nada in a very unsympathic way, while the counter woman tried hard to help me... she made my bad experience a very good one.

Understand me on that: these kind of flights (TLV->SFO SFO->TLV) are usually made by people like yoni or me for a very few days... And believe me that when you get a 10 hours (even 7) jetlag back and forth for a 3 days stay your sense of humour and tolerance gets very small... So i totally undertsand the yonip complain There is nothing to do about weather problems of this kind but in these case the employes behavior must compensate...

Last point: Cigarman, i am sure that south might be a cool place to see (at least that is what we say in france) but i bet that such an experience here in Israel would have disgussed you from the whole trip....

Best,



[This message has been edited by cyril_b (edited 07-22-2000).]