I had a similar problem 3 years ago they refused to reroute me due to their flight being late to Europe. Finally they said they fixed it, I got to London and they failed to confirm our Europe flight to Ireland. Long story short they gave me 100,000 miles and another $1200. I was happy, the wife thought because of 2 day delay it wasn't worth it. It also cost them 2 first class tickets on American to New York, Marriott Newark and then Heathrow Marriott, then a limousine from Gatwick to Heathrow. I do believe 2 agents that blew us off were suspended for a week, should have been fired!