I think that Continental should post a disclaimer that e-service online is not operated by continental, but by Expedia.

A couple of months ago I booked a flight, and requested the paper ticket option. After a couple of weeks the tickets hadn't arrived. I called a couple of times, talked to a couple of people, and got as many different stories as to what I should do, or how they would handle it.

I called CO customer service, they said that there wasn't anything they could do, and connected me to CO Reservations, who also said that there wasn't anything they could do except call the toll free number for e-service online. I asked to talk with a supervisor, who started to tell me to get lost, when she noticed that I was an Infinite Platinum, and therefore apparently worthy of some attention.

After being put on hold for some time while they contacted e-service online, I was told and it was noted in my reservation record (I had a copy printed on a later visit to the Presidents Club) that they would "blacklist" the original ticket and set up a e-ticket replacement. I was told by the supervisor that she would make a note to check later to verify that e-service had corrected the problem. The next week I received by mail a paper ticket for the original reservation, issued and postmarked the day after my phone call to Continental.

I thought everything was settled until I was billed for both the original and replacement tickets! e-service instructed me to dispute the duplicate charge with my credit card company.

About 2 weeks later I received by Fed-Ex not one, but two additional duplicate tickets for the identical itinerary.!!! Same flights, same confirmation #, same seat assignments, the only difference was the two latest tickets were listing a different fare class and a fare paid as more then double the original booking.

This is only the second time I have purchased a ticket online through Continental, the first time, about a year and a half ago, my reservation was screwed up when I used OnePass millage to upgrade the return half of the flight, which required that the reservation record be split, and somehow the outbound half of the ticket was canceled.

I think that I'll wait a loooooooooooong time before I try e-service again.