Ok, here is the story: My friend purchased some tickets from CO.O.L. a couple of months ago, and called this weekend to confirm his flights for later this week. Well, after spending 2.5 hours on the phone with CO, it was discovered that CO had somehow deleted his reservation, and so they put him on a new flight. However, this time, he leaves almost four hours earlier than originally scheduled, all so he can spend that time in CLE.

The person that he spoke with on the phone told him to call (800)WECARE2 to file any sort of complaint, etc. He tried that, and he was given the number for CO.O.L.

CO.O.L. simply told him that they had no control over issuing any sort of compensation.

Who should he call? I can try calling the elite line for him, though I am not so sure that would do anything other than annoy the folks at the Elite desk. (He's trying to get elite status, but isn't quite there yet.)

Best case scenario for him would be to get an upgrade for all of this hassle... What do you think his chances are?

Thanks for all of your input!