The procedure? The Continental elite line won't help you, so call HP reservations. When the agent says that he/she can't/won't do it ask for a supervisor, who will put you on hold during a call to CO to verify your elite status. If the agent you get tries to tell you that all of the elite seats are occupied it's because they are too lazy to take the time. Hang up and call again, be persistent, good luck!
[This message has been edited by Old Gold (edited 04-12-2000).]