From time to time I read here about how difficult it can be to get a OWE reissued in SCL. Since I'm sort of SCL based this bugs me. Today I had time to kill so I went to talk about this problem to someone at AA in SCL. Here's what I can report:

AA is very aware of the hassles we have to put up with and how uncooperative other OW ticket offices here can sometimes be. The good news is that I have been assured, on a personal basis, that AA is both willing and able to handle reissues here, at either of the two AA ticketing offices that exist in Santiago. My personal opinion, however, is that you don't go to AA's downtown ticket office, which tends to be rather busy; go instead to AA's best kept little secret office here in SCL, located in El Bosque, 0107 (near Apoquindo Av.), a smaller, *very* friendly and most capably staffed office, with extended business hours, including saturday (no phone calls).

My contact there has promised me that next time you say the two usually dirty words 'OWE' and 'reissue' you will be met with a friendly smile and efficient service.