Hi
As SK now has reduced points so dramatically for low fare tickets at least my feeling is to claim all points. Before I basically only claimed missing basic points...

I have two uncredited car rentals from Hertz in Nov-2004 and Jan-2005 (= 1000 extra points). Both rentals are eligble for EB points as they required the use of the EB card, which EB customer service has confirmed. I have once sent copies of the agreements to Thailand for credit, but haven't heard ONE word...

Two weeks ago I saw this new "claim missing points"-feature on sas.se where you can enter the car rental agreement number, the pickup-date as well as the EB-number. Great feature (I thought)!

The next day I got automated replies telling me that the agreement number and pickup-date didn't match... I double checked this and faxed in copies of the e-mail replies and the agreements. Two days later I got new automated replies saying that the pickup-date doesn't match the agreement number. IU guess they didn't read the fax I sent them

I have called EB customer service and they say I must send the copies to Thailand or talk directly to Hertz and haven't heard anything about the new features on the web...

Does anyone have a tip how to handle this? Write a formal letter to the managment of SAS or Hertz maybe? But to which address? Have anyone had the same problem? Calling Hertz in Sweden refers to SAS EuroBonus for these matters.