As I was checking out these forums tonight, my phone rang. Call display said "Angus Reid", so I took the call wondering what the survey would be about. The young woman said they were calling passengers who had recently flown on Canadian Airlines, and would I participate in their 10-minute survey. Would I?

Anyhow, it consisted of the standard range of quality of service Qs at various levels of the travel process: reservations, check-in, inflight service, food and entertainment, baggage delivery... As most all of these things were of the highest quality, I gave most either an "Excellent" or "Very Good" rating, though dropped to "Good" and even a couple of "Poors" when it came to food and magazine selection, both of which I noted had substantially declined since the spring and the AC-introduced changes.

An open ended closing question allowed me to specifically comment on the loss of the French service for meals, and what I believe to be a very limited range of magazines in recent months. (I must say, on times I've flown AC's shuttles back in central Canada, I was very impressed by the range of titles offered at the entry point of the boarding passage ways, including of all things "Foreign Affairs" and "Mother Jones"! If only these were available inflight...)

I suspect this survey had something to do with the new YEG-YUL service taken over by CP from AC since April. They also asked if I would be prepared to sit on any focus groups. If I get called back, I'll let you know.