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Old Feb 20, 2000 | 10:21 pm
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Andrew Yiu
Company Representative - Air Canada
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Join Date: May 1999
Location: Canada
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"Phantom passenger " issue

While we cannot directly accuse CP of doing this... we certainly have enough experience or evidence to suggest that they are doing it.

I am still in HKG just back from a week in NRT and returning to YYZ Tuesday. I decided to check fares for upcoming trip to YVR this coming Saturday.

The lowest fare that I usually get is the NGETAWAY fare (leave Sat and return Mon or Tue) which will work out to be $378.78 Cdn. I tried several combinations and there was no way I could get the same fare class all the way. Simple reasoning behind all this: N class is gone in most of the flights. I am even willing to connect through YYC, YEG or YWG to reduce the fare from 2000 to 400, no luck. It's not until I go another month which N class shows up in some flights. Some flights even show up as "insufficient availibility to book". Wow....business must be booming with the healing hands of Milton! Or is it something else?

Only 1 nonstop flight between YYZ - YVR on Sat have N class, none on Monday returning to YYZ whether I go direct or not. I think it is clear enough what CP is doing. What exactly is their real intention behind this? Do they really think we will belive that they are so booked up... if there were, their Jan stats won't show revenue being down 15% or something.

Is it a conincidence whenever there is an AC and CP flight leaving around the same time, lowest fare is gone since they are hoping to squeeze us all in 1 plane?

Is it a coincidence that all this occur after schedule rationalization on Feb 1?

Having to go through this as a customer is really frustrating. A month ago, there was no problem getting a weekend fare of 378.78 between YYZ - YVR booking 3 days ahead. There was not even once which they were sold out in N class (Occasionally on CP 7, but I never book on that flight since that is usually full taking passenger from East to YVR to Asia). Now, the lowest fare(s) is almost always sold out in all flights.

Claiming we will get more choice... maybe we will, but is this the price we have to pay?

I personally last year all year try my best to make all my travel on CP. In fact of all my 100K Q mileslast year, they all came on CP except one AS operated CP codeshare flight. Is this the way we are to be treated by taking away Black stickers for next year, taking away the lowest fare and much much more.....

The bottom line to all this: IS IT FAIR TO US as a customer who are their "lifeline" to stay alive?

Any thoughts/comments?
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