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Thread: The sad decline of Oneworld Emerald
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Old Jun 6, 2026 | 7:40 am
  #25  
ExpatExp
15 Years on Site
 
Join Date: Jan 2010
Location: RBKC
Programs: AA EXP and Eurostar Carte Blanche
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Originally Posted by binman
Moreover if you have a problem with a BA flight (or indeed any OW airline's flight) but have no status with that airline, then there is no option for OW sapphire or Emerald to obtain any sort of enhanced service.
Yes, this has become more frustrating recently for AA flyers, as the elite customer pass-through feature of the AA phone system no longer connects to an elite desk at BA. Used to be so easy to make changes or deal with problems on 125 tickets, but sadly no more. As a result, I try to book my BA flights as AA codeshares as much as possible, because then it's much easier to make changes or resolve problems.

Maybe the feature still works for AY or JL? Haven't tried recently…
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