Originally Posted by
friedablass
Disappointing to hear that you didn't receive any upgrade for any of your 3 stays. Would you care to share which properties those were?
With regard to the $300 discount mentioned, did you mean the $250 Edit credit or are you referring to having received your $300 travel credit against an Edit booking because it qualifies for that credit as well?
Sorry I meant the $250 Chase credit - got confused with Amex Plat.
- Ritz Carlton Pentagon City (2x) - (Marriott Plat status)
- Intercon Barclay NYC (IC Plat status)
And here's what's frustrating - just checked into Hyatt Capitol Hill on a points booking - was upgraded to a massive suite without even asking (I'm Discoverist LOL). And earlier this week I stayed at Westin Copley (also on points) and was also upgraded to a high floor corner room with an amazing view. So why is it so difficult for Edit properties to at least upgrade me to a high floor and/or room with a view? I don't expect suites, but I would appreciate something that is a couple notches above the worst ROH rooms.
Now I suppose I could go through the drill of rejecting the room and insisting on a better one. But I should not have to do that as an Edit customer, assuming they value the business.
Originally Posted by
friedablass
It's this last sentence that is exactly what all these guests are referring to when they rave about the FS service. You don't see that so much anymore with the high end brands from the chain hotels.
Of course, you also have an expectation that at that price level the hard product will be perfect too but service is equally as important, at least to me.
I concur. Since my first stay in 1991, I don't think I've ever had a negative experience at an FS property, which include Whistler, Houston, Westlake (LA), Philadelphia. Most have been exceptional. Alas I rarely stay at FS unless it is OPM as the rates are too rich for my blood and they don't offer points.