Originally Posted by
40love
The only refund I got stung on was some time ago so hopefully process are now in a better place.
Would be interesting to know how Kiwibank will now treat overseas NZD transactions that get refunded!
But back on topic,
experience so far with Trip.com has been very positive, though I have not set foot in China yet.
Shanghai-bound this weekend moondog !!
1. I also can't really complain about them. Things were definitely better for us travelers before they became a monopoly, but they continue to deliver good deals and retain a --better than most Asian airlines-- customer service infrastructure (low bar). Furthermore, wrt flights within China, it's not so much about good deals as it is them being the only viable option in many cases (I suppose this tracks back to the monopoly point).
2. I won't be around this weekend, but I sent you a PM, and you're welcome to contact me directly anytime. Safe travels!