Originally Posted by
Always Flyin
I have a business class RTW booked through AA. I am on CX from Europe to Bangkok connecting through Hong Kong.
When booked, it was a 3-1/2 hour connection at HKG. CX has removed that HKG-BKK flight from its schedule.
Rather than put me on an earlier flight with a 1:45 connection, or the next one with 2:45 connection, they automatically protected me on a flight that now has a 6-hour connection at HKG.
I called AA. Although there is "D" space available on both of the earlier flights, there is no RTW "D" availability.
Generally, the operating carrier will refer you to the issuing carrier for any change.
This is an involuntary change to the 6-hour connection. Do I push the issue with AA or contact CX directly?
Calling CX yourself is useless, they wont help you. You have three options:
- You can call the AA RTW desk and ask an agent there to call the oneworld liaison and ask them to contact CX and ask them to put you on your preferred flight, or
- You can ask the AA RTW desk to put you on different flights from Europe to HKG and HKG to BKK, or
- You can ask the AA RTW desk to put you on different flights with a different routing, e.g.,
- Europe to Tokyo and Tokyo to BKK (e.g., on JL or BA to HND, then HND to BKK on JL)
- Europe to LHR to HKG to BKK
- Europe to HEL to BKK on the AY nonstop
- Europe to DOH to BKK
As protection for the flight cancellation, they won't charge you the reroute fee.