Originally Posted by
LowValueCustomer
Was just rejected from SFO, because the lounge manager (not attendant, I sought out the manager) said that she's tired of folks accessing on arrival and she understood that the ow website and terms permit it, but she didn't want it happening in her lounge. I was very clear that this was against the ow rules and she was very clear that she understood and didn't care. I left because I didn't want her to call security, she seemed unstable
That's abhorrent to hear. If it happens to me, I would definitely write down the name and complain to CX. I did this once to the BA lounge at PHL who refused me access before an AA domestic flight, and BA apologised to me afterwards, and I also got their written confirmation that I can use the BA lounge at PHL before an AA flight.