Well, that was fun. I've spent the best part of two hours on the phone to a Qantas agent who I think, from their accent, was probably in South Africa. I was making a really simple change to a round-the-world ticket, the first segment of which has already been flown. I needed to change one flight by two days, between the same points. That should be free. I was charged a small amount for ticket re-issuing because the price had changed; that should not happen. Despite my trying very hard to make her understand what this, from the ticketing rules, meant:

They thought that "ticketed points" was something to do with using points to buy the ticket.
They insisted that I additionally owed a change fee of USD 125 despite the fact that there were no changes to the ticketed points.
And they thought that changes if the ticketed points remained the same required a re-pricing of the ticket.

All of the above is nonsense of course. I wouldn't have minded her not knowing, but I was given long, long waits while somebody else, I do not know who, was giving advice. If they didn't know they should have asked me to call back during the Australian day.

To cap it all, at the end, when I said that I would pay the money under protest because I needed the change made, I was then left on hold for half an hour because they could not find out how to charge me in yen (the first flight was from Tokyo) for the alleged repricing and in dollars for the alleged change fee. And then they said that there was an error and could I find another card? I found two other cards. All three of them were declined, they said, but it turned out that notwithstanding all that the first card had been charged anyway.

I accept that the mistake was mine in using the OneWorld website which then sent the booking to Qantas to ticket. But even so if it is the last thing I do on Earth, I will get this money back as a matter of principle.

Be careful, people!