Sorry for the long message!



I had a booking ARN–DXB in Business Class in early April. I followed the advice here and submitted the refund form (thanks for that). Originally the booking was Business outbound and Economy return, but I upgraded the return to Business in the app about a week later. The flights were booked in April 2025.



About 11 days after submitting the refund form, I received an email confirming a full refund for me and my wife. My son’s confirmation email arrived two days later, which was fine.



However, when the refunds reached my credit card, they only covered the upgrade amounts for me and my wife, less than 40% of the total amount stated in the email and what I actually paid. I waited a couple of days, then my son’s refund arrived, but again only for the Economy → Business upgrade, not the rest of the ticket value.



I then called Emirates. After 30+ minutes on hold, I finally got through. The agent initially insisted the refund had already been processed, but after a long discussion they realized that the residual value mentioned in the Emirates email had not been refunded. They said they would resolve it as soon as possible.



Now more than a week later, nothing further has been refunded, and it’s a significant amount of money. I called again today. A new agent, same explanation all over again, and they couldn’t even see that a case had been opened. They promised to start a new case.



Honestly, I’m getting pretty fed up. I’ve been a Gold member for over 8 years, but experiences like this make me question staying loyal.



Has anyone else experienced something similar with refunds?