Thank you for your concern. The detail is important in my opinion to give context. The recovery of the situation was well within the airlines control and this is where they failed.
wishing you a pleasant day…
Originally Posted by
Adam1222
As always, if there is something particular you want, a concise description of what you think the airline did wrong and what you think they should have done would be most likely to get you a positive reaction. A long story of irrelevant details outside the airlines control may make you feel better, but it doesn't make for a strong complaint.