Hello FT Community,

I rarely (if ever) publish any content here, however I cannot resist on this occasion. I will briefly summarise my situation and would like your expert advice on what I should/shouldn't do? I am a Diamond Member with Cathay.

My flight was due to depart at 23:55 from HKG to LHR and connecting onto a BA flight to AMS. After waiting on the flight for about 1.5 hours and during taxiing we abruptly returned back to the gate due to a technical issue. After another wait of about 1.5 hours we were asked to de-plane as it needed repairing and the part was not available in Hong Kong (This was a little strange)

I was frustrated but accepted it as safety always first. I asked about accommodation as they didnt expect us to be departing anytime soon given the part needed to be acquired and there was no other available aircraft. They refused any form of accommodation for any of the passengers and asked us to wait in the airport overnight. Luckily for me I am Cathay Diamond and have access to the first class lounge.

After waking up at 6.30am this morning I was expecting to board my flight in about 60 minutes, however it appeared the flight has been further delayed until at least midday (It is not 0800 now). And potentially further delays expected.

As you can imagine nobody (including myself) had any sleep. throughout the night. We have a 13+ hour journey ahead and to top it off a connecting flight that they rebooked me on only allows about 1 hours connection in LHR.

After making enquiries at the lounge reception they only asked me to scan a QR code if I was unhappy or wanted to make any form of complaint. Instead I called their customer service and they made the complaint on my behalf and said I could expect a reply within 4 weeks (!!)

There was only an offer made of HKD150 for a meal voucher which I didnt take up given I have access to food in the lounge.

Is it reasonable to ask for any form of compensation? I am not looking to profiteer from this or take advantage but the lack of hospitality and waiting all night in an airport is really unacceptable.

What would be your suggestion? I am still at the airport now waiting for some good news...hopefully!

Thanks for reading, appreciate all your inputs.