I have been purchasing hotel rooms with "2K bonus points" or "3K bonus points" rate, which is more expensive than the regular rate for the same categories of rooms. However, the bonus points were never automatically added to my account. Each time, I had to go through the "Missing Points Request" process to have them manually added retrospectively.

It's so frustrating to have to monitor, claim, follow-up to get the points that I've paid for every, single, time. Anyone experienced the same?