We have about £2,400 to be refunded, applied on 5th, nothing back yet, told we will get £1,100 back but think I just need to fill more forms in as it seems to be one per seat booking and my husbands flight ticket I presume that's not gone through as I put two names on the passenger section. They must be snowed under at the moment. I had not noticed the add field button but it doesn't do seat numbers so think it is 11 forms for us. I am not finding it that easy but as long as we get the money back at some point will be happy. I think when we had the same in 2020 I had to do lots of forms for EVA Air but it all worked out.