Originally Posted by
Brianek
Does anyone have any suggestions as to how to resolve this recurring groundhog day nightmare.Is there some way to escalate within qantas or to IATA. Any suggestions gratefully accepted.
I've read in the past in various FT fora that Qantas sometimes makes up its own rules. I don't think that there's anything that IATA can, will, or would do. I don't see this as an IATA issue. Your situation sounds a lot like dealing with Immigration when entering Thailand after landing at BKK. The rules are whatever the Immigration officer you're standing in front of says they are.
Originally Posted by
A1pax
Thank you, Cynicor, for your reply. I think the TA fee is around A$900 per pax - that is the difference between the all in fare pp (shown by the plating carrier) and what the TA charged.
AUD 900 sounds pretty steep to me.
Originally Posted by
A1pax
TA did not show the DONEx fare pp plus their booking fee.
I find this curious/interesting. Would you mind reproducing the fare ladder for us?